Privacy policy

Bristol Creative Therapy Centre CIC

22/04/2022

Bristol Creative Therapy Centre is committed to ensuring that we manage your personal data professionally and in compliance with all applicable data protection laws. This means that we want to ensure that there is transparency about how we process personal data.

It’s important that you feel completely comfortable and confident that your personal information is in safe hands. BCTC takes protecting your privacy extremely seriously and takes all reasonable steps to ensure your information is secure.

We hope that you find this Data Protection Policy helpful. If you have any questions, please don’t hesitate to contact us.

Our contact details

Name: Bristol Creative Therapy CIC

Address: The Vassall Centre, Gill Ave, Bristol, BS16 2QQ

Phone Number: 07498531213

E-mail: bristolcreativetherapycentre@gmail.com

Website: www.bristolcreativetherapycentre.org

The type of personal information we collect -

We may collect personal information from you when:

-You contact us through the website.

-You make a referral

-You register for our mailing list.

This information may include.

Personal information such as:

- Names of parents, children and referrers

- Contact details of parents, children and referrers

- Children’s date of birth

- Your bank details

- Personal characteristic such as

- Children’s ethnicity

- Language

- The reasons that a child has been referred for play therapy

- Attendance information such as sessions attended, number of absences and absence reasons

- Information from school, eg name of Headteacher/SENCO, child’s class, name of class teacher, any additional support

- Relevant medical information.

- Special educational needs information.

- Behavioral information.

- Details of any relevant diagnosis (eg ASD, ADHD), health condition or disability

- Details of any other agencies involved with the child

- Brief, factual notes on each therapy session

- Other details about you or your child that you or others provide to us

How we get the personal information and why we have it

We will only request and process data that is necessary for the purpose of therapy and that helps us to understand the child and meet their needs.

Most of the personal information we process is provided to us directly by the parent/carer for one of the following reasons:

- to support child’s therapy

- to monitor and report on child’s progress

- to assess the quality of our services

- to comply with the law regarding data sharing

- process any payments

- fundraising

We also receive personal information indirectly, from the following sources in the following scenarios:

- Information received from the referrer in the referral form.

- Information received from school when this is to support the child’s therapy

- Information received from other agencies to support the child’s therapy.

We do not share information about our clients with anyone without consent unless the law and our policies allow us to do so. For example if a child discloses abuse or we believe a child to be at risk.

We may share this information with:

- People you have agreed for us to share it with

- People you have authorised to act on your behalf

- Emergency services or other agencies where there appears to be a serious risk of harm to you, your child or someone else

- Judiciary services if I am instructed to do so by the courts

- Where companies are providing services on our behalf, such as processing donations or orders.

We will only add you to the emailing list with your consent. If you do not want to receive information from us please email bristolcreativetherapycentre@gmail.com with ‘unsubscribe’ in the subject line.

We use Cookies on our website. A cookie is a small text file which is placed onto your computer (or other electronic device) when you visit our website. This enables us to monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider.

You can set your browser not to accept cookies, however some of our website features may not function as a result. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.

Your rights

Under data protection law, you have the right to:

- Your right of access - You have the right to ask us for copies of your personal information.

- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

- Your right to object to processing -You have the right to object to processing for the purposes of direct marketing

- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at bristolcreativetherapycentre@gmail.com for any enquiry.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is a contractual obligation.

How we store your personal information

Your information is securely stored in a locked cabinet. By law, we need to keep records on children until they are 26 years old. They will then be disposed by being shredded.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at bristolcrativetherapycentre@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.